Privacy Policy
This policy explains what personal information Alpha Glass collects through this website, why we collect it, who we share it with, and the choices you have. We have kept it in plain language, if anything is unclear, contact us and we will explain it.
Last updated
Who we are
Alpha Glass Ltd, trading as Alpha Glass, operates this website and is responsible for the personal information described in this policy.
You can reach us at 1515 Broadway St #505, Port Coquitlam, BC V3C 6M2, Canada, by email at info@alphaglassltd.com, or by phone at +1-778-69-ALPHA (25742).
Information we collect
We collect only what we need to answer your enquiry and to keep the website working well. We do not buy personal information from data brokers and we do not sell yours.
- Information you give us, when you submit the contact or quote form: your name, email address, phone number, the project details you describe, and anything else you choose to include in your message.
- Information collected automatically, our hosting provider keeps standard server logs of requests to the site: your IP address, browser and device type, the pages requested, and the time of the request. These keep the site running and secure; they are not used to build a profile of you.
- Cookies and similar technologies, small files stored by your browser. See the cookies section below.
Why we use it, and our legal basis
We use the information above to respond to your enquiry and prepare a quote, to provide and improve the website, to keep it secure and detect abuse, and to comply with our legal and tax obligations.
We are based in British Columbia, so our handling of personal information is governed by Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA). Under those laws we collect, use and disclose your information only for purposes a reasonable person would consider appropriate in the circumstances, and we rely on your consent, express when you submit the form, implied when you browse the site, which you can withdraw at any time.
If a privacy law that requires a stated legal basis applies to you instead (for example the UK or EU GDPR), we rely on: your consent for non-essential cookies and any marketing message; our legitimate interest in running and securing our website and in replying to enquiries; the steps necessary to enter into a contract when you ask us for a quote; and our legal obligations for record-keeping.
We do not use your information to make decisions about you by automated means alone, and we do not profile you for automated decision-making.
Where your information is processed
Some of our service providers process information on servers outside your country, including in the United States. Where information is transferred out of a region with transfer restrictions (such as the UK, the EEA, or Canada), we rely on our providers' approved safeguards, typically the European Commission's Standard Contractual Clauses or an adequacy decision, and we take reasonable steps to confirm the information receives comparable protection.
How long we keep it
We keep enquiry details for 24 months from our last contact with you, unless you ask us to delete it sooner. Server logs are kept only as long as our hosting provider retains them for operational and security purposes. Records we must keep for tax or legal reasons are kept for as long as the law requires, and then deleted.
Your rights and choices
Whatever your location, you can ask us to give you a copy of the personal information we hold about you, correct it if it is wrong, delete it, or stop using it for a particular purpose. You can also ask us to stop sending you messages at any time.
Depending on where you live you may have additional rights, for example to data portability, to withdraw consent, to object to processing, to appeal a refused request, or to be free from discrimination for exercising a privacy right. We honour all of these regardless of where you live.
To exercise any right, email info@alphaglassltd.com. We will respond within the time your local law allows, and within 30 days in every case. We may need to verify your identity before acting, and we will only ask for what is necessary to do so. You may use an authorised agent where your local law allows it.
If you are unhappy with our response, you can complain to the Office of the Information and Privacy Commissioner for British Columbia, or to the Office of the Privacy Commissioner of Canada, and, if you live elsewhere, to your own local privacy regulator.
Children
This website is intended for adults and is not directed at children. We do not knowingly collect personal information from anyone under 13. If you believe a child has given us their information, contact us and we will delete it.
How we protect it
The site is served over an encrypted HTTPS connection, and we limit access to enquiry details to the people who need it to reply to you. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we will notify you and the relevant regulator, as required by law, if a breach affects your information.
Links to other sites
Our site links to other websites and may embed content such as maps. We are not responsible for their privacy practices, and this policy does not apply to them. Read their policies before giving them your information.
Changes to this policy
We update this policy when our practices change. The date at the top shows when it was last revised. If a change materially affects how we use your information, we will make that clear on this page.
Contact us
Questions, requests, or complaints about privacy: email info@alphaglassltd.com, call +1-778-69-ALPHA (25742), or write to Alpha Glass Ltd, 1515 Broadway St #505, Port Coquitlam, BC V3C 6M2, Canada.